frequently asked questions.
What quality documentation comes with each product?
Every Novo+ product includes batch-level documentation and a Certificate of Analysis from an independent third-party laboratory.
Do you ship internationally?
We currently ship within Canada only. All prices are in Canadian dollars (CAD). International shipping will be available in a future phase.
How long does shipping take?
Standard shipping is 3-5 business days across Canada. Express shipping (1-2 business days) is available at checkout. Orders over CA$150 ship free.
Do your products come with Certificates of Analysis?
Yes. Every vial ships with a COA from an independent third-party laboratory confirming purity, potency, and sterility. COAs are accessible from each product page.
What is your return policy?
Unopened products can be returned within 30 days for a full refund. No questions asked. The Novo+ bundle includes a 60-day money-back guarantee tied to your research outcome.
How should I store the peptides?
Lyophilized (freeze-dried) peptides should be stored at -20°C for long-term storage or 2-8°C for short-term use. Keep away from light and moisture. Once reconstituted, store at 2-8°C and use within 30 days.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Apple Pay via Stripe. All transactions are encrypted and processed securely.
What is the Novo+ bundle?
The bundle pairs Retatrutide (a triple-receptor GLP-1 agonist) with GHK-Cu (a copper peptide for skin density). It ships monthly at a locked price of $149/mo for 12 months.
Batch-level COA documentation available for every product.